29 August Digital Technologies Improve Travels by Air – what Passengers Wish for 2 MIN READ August 29, 2016 By Gina Wurms use case |Fraport|, |study| 0 The travel chain is becoming more and more digital. A recent study by Bitkom focuses on the question, which digital services passengers desire. Read more about it and learn about the features which the Frankfurt Airport App already offers. According to a study by Bitkom (in German), travelers desire various digital services during their flight: 43 percent of the study participants would like to book taxi and luggage services at the arrival airport during their flight online 29 percent want to buy duty free products during the flight online and want them to be delivered to the baggage carousel Each fourth requests the delivery of products he bought at the airport to his home 46 percent would like to choose meals and beverages which are served on the plane online and in advance The results match with the general trend of digitalization in the travel industry: From the point of view of a majority of experts (71 percent) who have participated in a Bitkom study from March 2016, the complete customer journey – which means the process from booking to reviewing a journey – will be handled digitally. Digital services before, during and after the flight: the Frankfurt Airport App The Fraport AG, one of infsoft’s longstanding clients, has been keeping an eye on these trends since a couple of years and has been providing its passengers with an app since 2010. Test the app here. Some of the features, which are regularly improved, are: scan of the boarding card and matching real time information about the flight status and waiting times via push notification parking space finder, calculation of the costs, online booking Frankfurt Airport Online Shopping: online shopping, picking up the products at the terminal and collecting bonus points all customer data, flights and the shopping chart are saved in a customer account. Thus, the device can be changed (i.e. smartphone, tablet, desktop PC, terminal at the airport) sign translator digital airport maps and indoor navigation which displays the travel time to POIs such as shops, facilities, services and gates Digital guides help establishing customer loyalty The customer journey during the whole travel chain is becoming increasingly digitalized. The travel by air is one important and extensive part of that chain. It starts with booking a flight online and is only finished when the passenger enters his hotel room at the destination. The passenger needs a lot of information during this phase. Most of them must be absolutely up-to-date and in real time. The app becomes an essential guide and can thus create high customer satisfaction and customer loyalty in favor of a certain airport or airline – both of which are essential factors in an industry with price transparency and high competition as determining factors. There are a couple of trends which could be crucial factors for persuasive customer service in the near future: Automatic communication via chatbots, more and more individual customer journeys and intermodal travelling, which includes different means of transport from door to door. Get the white paper for free Great introduction to the topic of indoor positioning Download Related Articles Technologies for Server-Based Indoor Positioning Compared: Wi-Fi vs. BLE vs. UWB vs. RFID There is a variety of technologies on which server-based indoor positioning systems can be based – Wi-Fi, Bluetooth Low Energy (Beacons), UWB and RFID. Read More Machine Learning: Digital Transformation Trend Machine learning has become a buzzword in the technology community and is an important pillar of the widely discussed digital change. Read More Digital Services in Shopping Centers Are Highly Requested A recent study shows: digital services such as mobile navigation are much sought after by clients of shopping centers. Read More Indoor Tracking Using Beacons or RFID – What Are the Differences? Indoor tracking using beacons or RFID – what are the differences? Learn more in our blog post including an infographic. Read More Indoor Navigation with Android and iOS Devices – What Are the Differences and Fields of Application? Indoor navigation with Android and iOS devices – what are the differences and fields of application? Read More Client-Based Indoor Positioning Technologies Compared – 3 Alternatives to GPS Get the slides: Client based indoor positioning technologies compared – 3 alternatives to GPS. Read More Comments are closed.