RTLS Solutions for Airports & Railway Stations
Indoor positioning offers mobile support for travellers at train stations and airports and guides them to the right place – hassle-free. infsoft technology can be used not only for indoor navigation and location-based services, but also for monitoring passenger flows or identifying busy and crowded areas. A tracking system can also be used to locate valuable goods and/or personnel and make a decisive contribution to optimizing work processes. Other possible applications include improved queue management, optimization of security guard routes or more efficient inventory management.
Success Story Swiss Federal Railways
Indoor Navigation for Five Major Swiss Train Stations
infsoft GmbH has created the app "SBB - My Station" for Swiss federal railways (SBB). Every day, almost 1.2 million people visit Zurich main station, Basel SBB, Berne, Geneva Cornavin and Lucerne – whether as travelers, shoppers or passers-by – and can benefit from the app as a valuable digital companion. It uses a total of approximately 4,500 beacons and sensor fusion to locate the positions of the smartphones. The app suggests the ideal way to the chosen platform and also considers barrier free routing. Passengers can find points of interest, for example restrooms, cash machines, shops and restaurants including opening hours and contact details in an interactive map and can be guided there via turn-by-turn navigation. Special offers and an Instagram feed with information on news and events in the five stations complete the application.

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Range of Functions
On an interactive map visitors always have precise information about their surroundings. It shows up-to-date information, including all floors and POIs which can be selected as navigation target. That makes orientation a mere child’s play.
Customers can find all shops and restaurants with opening hours and descriptions on an interactive map and sorted by category.
The app includes important services such as travel agency, money exchange, lost items and travelling with handicap and you can directly contact them. Travellers can inform themselves about the location of parking spaces for cars and bikes and book rental bikes and cars.
The around me function shows you all restaurants and shops nearby. This way, you can quickly find a food stall bevor your train leaves.
Visitors can share their position with friends. Turn-by-turn navigation brings friends together.
On a walking tour the most interesting shops, restaurants and artwork can be explored.
Stores can participate in marketing campaigns and advertise their special offers in the app.
Multiple events make the station such a versatile place. The app offers travelers an overview of the latest and coming events and saves them in the calendar of the smartphone if desired.
The integrated smoope channel allows passengers to ask employees their questions about the station.
Overview of the arrivals and departures including delays and platform changes.
Buy Migros products online whilst travelling and collect them when you arrive in Zurich. Saves time and stress.
Travelers are constantly informed about news and events in the five stations and can upload their own posts to Instagram.
Customer Reference
Within a very short peroid of time, infsoft has become an important partner for us. infsoft has great expertise in indoor navigation and interdisciplinary experience which we profit from not only in the project “SBB – mein Bahnhof”. infsoft’s innovative ideas, the quick and precise implementation in conjunction with a deep understanding of our business convinced us.
Bruno OggierHead of projects, railway production, Swiss Federal Railways (SBB)
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Frankfurt Airport Success Story
On behalf of Fraport AG, infsoft developed individual ANDROID and iOS apps with indoor positioning and indoor navigation for the third largest airport in Europe. The job was commissioned in 2011 and since then has continued to develop into a omni-channel solution, which now also comprises (responsive) website integration of the map material as well as interactive information media in the terminal (Interactive Airport Desk – "I-AID"). More than 61 million passengers annually profit from these services in an area of over 110 hectares. Approx. 1000 points of interest and approx. 30 kilometers of routes were digitally recorded.

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Functions of Frankfurt Airport App
Check-in counters and the respective arrival and departure gates can be saved in the application as navigation destinations. The user can therefore be directed to their desired destination from their current location at any time.
The application informs passengers at any time about the latest flight information and indicates any changes to gates or delays.
All service facilities, restaurants and shops in the airport are displayed on the FRA Airport app and can be easily selected as a destination for the indoor navigation.
The parking assistant navigates the customer directly to the appropriate parking deck based on the selected gate, so as to take the best paths possible. A tariff calculator provides information on the best prices for the various parking durations.
With the “Around me” function, you can find all the shops and facilities near you in a few seconds. Perfect if you still have a little time before departure.
Online shop integration with included incentive program.
Large touchscreens in the terminals display the digital map with important information about the airport. All POIs can be selected as destinations for navigation. Navigation can be seamlessly continued on a smartphone using a QR code.
Scanning the boarding card provides the passenger with all real time information about his/her flight on the I-AID and in the app.
Travelers can also use the app to scan German/English airport signs and translate them into Chinese, Russian, Japanese, Arabic, Korean or Spanish.
Customer Reference
infsoft is a very valuable partner for us. Besides a good understanding of our daily business and the excellent consultation regarding our demanding requirements, infsoft repeatedly convinces with their high level of responsibility and engagement. The collaboration is professional and reliable. Considering the background of constantly and rapidly changing requirements of mobile apps for our passengers, we estimate in particular the flexibility and innovative strength of infsoft
Dr. Rolf FelkelVice President Airside, Landside and Security Applications, Fraport AG
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