5 June Digital Patient Call and Indoor Navigation in Hospitals June 5, 2020 By Katja Streich healthcare |Bluetooth Low Energy|, |client based| 0 In healthcare facilities, a mobile app enables a digital patient call system, increasing patient satisfaction and relieving staff. At a glance patient call via smartphone app client-based localization of patients indoor navigation to treatment room Problem Definition Many healthcare facilities have set themselves the task of improving processes in their crowded waiting areas. For patients, it can be very challenging and frustrating to be stuck in a waiting room for an uncertain period of time. Also, waiting areas are often overcrowded and do not offer enough space for all those who are waiting. This results not only in stressed patients but also in stressed staff trying to intercept the patient’s displeasure. Solution An intelligent call management system is being set up in the hospital to automate and optimize the processes in the waiting area. In addition, installed Bluetooth beacons enable indoor navigation within the building. By calling up patients via smartphone, they can use their waiting time much more flexibly and efficiently. Appointments in the clinic are easily and digitally assigned: the patients receive a treatment ID, which they can enter in an app installed on their smartphone. Employees can select treatment IDs in a web application and call the patients virtually when it is their turn. The patients receive a push message on their smartphone and can start a navigation to the treatment room. The push function can also be used to communicate treatment delays to the app users. The web application presents hospital staff with statistical evaluations that can provide useful information, for example for quality management or process optimization. Technical Implementation Bluetooth Low Energy (BLE) beacons are installed throughout the hospital. For navigation purposes, a mobile device receives Bluetooth signals from the beacons and uses the signal strength measurement for localization. This requires an app. Via the app, users can follow turn-by-turn directions that navigate them directly to their appointment. The patient's treatment ID is generated in the infsoft LocAware platform® or the hospital’s system and linked to the user's mobile device by being stored in the app. A back channel is used for sending push notifications to the user’s smartphone (e.g. patient call). Web services enable a simple and fast bidirectional exchange of information with the hospital information system. With the help of the infsoft Analytics tool, analysis data (e.g. typical time between calling and appearance of patients) can be retrieved. Use Case PDF for Download Get the white paper for free Great introduction to the topic of indoor positioning Download Related Articles Indoor Navigation and Digital Signage in Hospitals In hospitals, a wayfinding app and a digital signage solution advance the quality of patient experiences and improve facility navigation. Read More Indoor Navigation and Asset Tracking in Hospitals In healthcare facilities, the use of an intelligent tracking system allows for asset localization as well as wayfinding throughout the hospital building. Read More Indoor Tracking of Patients in Hospitals Using an indoor positioning system (IPS) and condition sensors, hospital staff can check whether bedridden patients are getting out of their sleeping position and leaving bed. In addition, the system offers the possibility of detecting a patient's fall and intervening immediately. Read More Patient Monitoring and Tracking in Hospitals With the help of an Indoor Positioning System (IPS) a complete monitoring of the vital signs of a patient without data loss and additional set-up times can be guaranteed. This increases safety and ensures better patient and staff satisfaction. Read More Asset Tracking and Indoor Navigation in a Clinic A large clinical complex with several hundreds of thousands square meters has a lot of departments. Those departments on the one hand share certain medical equipment, for example a mobile X-ray machine. Indoor positioning services help to locate that medical equipment. Read More Indoor Navigation in the Courthouse In court buildings, a navigation app improves processes and makes it easier for non-residents to obtain information. In addition, such a solution means greater punctuality and less resource requirements for information instruments. Read More Comments are closed.