9 October Geo-Based Incidents and Data Enrichment for ITSM Software October 9, 2020 By Katja Streich office |client based|, |Bluetooth Low Energy| 0 Beacons in combination with a native app enable the creation of geo-based incident tickets for ITSM software. At a glance incident creation including location data data enrichment through POI import Problem Definition Software solutions for IT service management (ITSM) are enjoying great popularity. However, what the systems lack is location information on the incidents created. For example, if a defect or problem is reported, it can be difficult to locate the device in question quickly and easily, especially in large, extensive office complexes. Solution A native app and an interface to infsoft's systems enable the creation of geo-based incident tickets in the ITSM tool. For example, if an employee wants to report a defect of a device, the current position of the user and thus the location of the affected device is automatically transmitted to the ITSM tool upon ticket creation. People working on the incident see the exact building, level and room ID and can address the problem quickly and easily. Furthermore, the data can be enriched by importing POIs and POI information (pictures, description, etc.) from the infsoft CMS. Technical Implementation Bluetooth Low Energy (BLE) beacons are installed throughout the area. A mobile app including the infsoft Locator SDK is required to create geo-based incident tickets. The mobile device (smartphone) receives the Bluetooth signals of the beacons installed in the building; the app uses a signal strength measurement for positioning. Via an interface to a CAFM system (building management software), the virtual geo-coordinate is resolved into building, level and room ID and the data is transferred to the ITSM software. The ITSM can now generate a ticket including location information. Via an interface, the ITSM solution can also import POIs from the infsoft CMS which can then be used to create incidents as well. Use Case PDF for Download Get the white paper for free Great introduction to the topic of indoor positioning Download Related Articles Traffic Flow Analysis in Cities In large cities and tourist regions, like the ones in the Middle East, potential for optimization in a variety of fields can be found and exploited by conducting a traffic flow analysis. Read More Indoor Navigation and Tracking of Changing Workplaces An employee app for companies provides an overview of the current occupancy of workstations and meeting rooms. Read More Automated Workflow Management in Offices This use case by infsoft illustrates how the use of software tools enable the automatic creation and assignment of tasks. Read More Digital Services in Car Rental This use case by infsoft desribes how digital services help car rental companies optimize processes and improve the rental experience. Read More Georeferenced Order Management for Fruit Harvesting This use case by infsoft describes the implementation of a tracking system in a fruit orchard. Read More Machine Learning in Shopping Centers Applying Machine Learning to shopping centers allows a precise forecast of the number of visitors that can be expected. On that basis, advertising spaces can be priced accurately. Read More Comments are closed.