19 July Digital Services for Hotel Guests and Staff July 19, 2018 By Gina Wurms tourism, travel and transportation |Bluetooth Low Energy|, |client based| 0 A hotel app offers a digital all-round service for guests, customer and business insights for hotel managers as well as the possibility to control maintenance problems and housekeeping processes more efficiently. At a glance smartphone app with mobile services for hotel guests door opening via smartphone dynamic housekeeping planning Problem Definition Hotel guests increasingly want to use modern technologies and mobile services when travelling, but often find themselves in an analogue environment when staying in a hotel. This is difficult to reconcile with the growing expectations of greater independence and flexibility during hotel stays. Guests hardly receive any personalized services, communication gaps and longer waiting times at reception on the other hand are quite common. Housekeeping is often an inefficient process as well. Amidst a labyrinth of rooms with guests constantly entering and leaving, it is often difficult for the cleaners to perform their daily tasks efficiently. Solution With an innovative hotel app, the entire travel process – from check-in to payment and check-out – can be made mobile. With the help of the app, all necessary information can be sent to the hotel before arrival and long waiting times and annoying paperwork can thus be avoided. Via pre-check-in, guests submit their completed registration form and estimated time of arrival. All personal requirements / wishes (e. g. extra or allergy pillows, location of the room) are registered by the hotel and a room is reserved accordingly. Using beacon technology, guests are recorded in real time upon arrival and receive a welcome message on their smartphone. The hotel staff is informed of the arrival of the guest and can make the necessary preparations for a personal reception. In complex hotel buildings, indoor navigation to the hotel room can be a useful integrated component of the app. Guests can also use the app to control air conditioning, lighting or TV programs. Mobile door opening or requesting or booking of various hotel services (e. g. room service, spa treatment, dinner reservation) are possible use cases as well. Used services can be paid cashless via the deposited credit card information, the same applies to the room bill. Problems and malfunctions can also be reported via app. Hotel managers and maintenance staff can view these notifications in a web application and take immediate action to resolve the problem. When leaving the room, guests can use the app to release the room for cleaning. Cleaners can use their smartphone to check which rooms are ready for cleaning and change the status of the room once it has been cleaned. When a guest is checked out, housekeeping can be automatically alerted so that the room can be directly prepared for the next guest. Technical Implementation Bluetooth Low Energy (BLE) beacons are evenly spaced throughout the hotel. A mobile device (smartphone or tablet) receives Bluetooth signals from the beacons and uses the signal strength measurement to determine the position. This requires an app. Via a return channel, personalized messages can be sent manually or automatically to the guests' smartphones. For mobile door opening, the app uses the smartphone's integrated Bluetooth module to communicate with the intelligent door lock. infsoft's technology is implemented via Software Development Kit (SDK). The system is linked to a hotel PMS (Property Management System) to control processes such as check-in and check-out, invoice processing, maintenance workflow, etc. Cleaning staff can use a mobile app to get an overview of all rooms and their current status. If a guest reports a problem or a request, the information along with the position data is automatically sent to the reception and displayed there in an application. The data collected by the app can also be sent to the infsoft LocAware platform®, where it is intelligently processed. The Analytics Engine can be used to gain insights into guest behavior and optimize operational processes. Use Case PDF for Download Get the white paper for free Great introduction to the topic of indoor positioning Download Related Articles Digital Services in Car Rental This use case by infsoft desribes how digital services help car rental companies optimize processes and improve the rental experience. Read More Tracking and Digital Services Along the Travel Route A tracking solution along the travel chain gives railway companies valuable insights into the travel behavior of their customers. 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