24 January Mobile Services for Stadium Visitors January 24, 2020 By Katja Streich events, sports |server based|, |Bluetooth Classic|, |WiFi| 0 At major sports events, the recording of visitor flows contributes to a more effective utilization of concession stands and an improved visitor experience. At a glance monitoring of visitor flows mobile app for stadium visitors prediction of waiting times Problem Definition At sports events, the search for a parking space, the orientation around the stadium and the supply of food and beverages can prove challenging for many visitors. In order to provide technological support and improve the overall quality of experience, many stadium operators have plans for introducing "smart stadium" concepts. Part of such concepts are mobile apps that offer service, convenience and transparency for stadium visitors. Solution A mobile stadium app offers functions that increase comfort in and around the stadium. This is based on the monitoring of visitor flows, which displays the number of visitors to different areas of the stadium grounds in real time. Various functions can be implemented based on this information. The app shows users the current expected waiting time at the catering facilities, ticket offices, and admission controls. This way, the visitor can, for example, seek a more distant but less busy concession stand during the break times in order not to miss the restart of the game. It is also possible to send push messages concerning the food/product offering to the users' smartphones. Other possible features of the app (realized via interfaces with subsystems) include mobile payment or the possibility to display availabilities of existing parking areas. Technical Implementation To measure the flow of movements, infsoft Locator Nodes which are installed throughout the area receive Wi-Fi and/or Bluetooth signals from the smartphones carried by stadium visitors. In the infsoft LocAware platform®, the data is intelligently processed and visitor movements can be visualized and analyzed. Using the infsoft Analytics tool, the data is displayed in the form of diagrams and graphics and historical data can be called up, evaluated and compared with real-time data at any time. Stadium operators can access the data via a browser application, while a mobile app makes the information available to visitors. Use Case PDF for Download Get the white paper for free Great introduction to the topic of indoor positioning Download Related Articles Mobile Services for Zoo Visitors A mobile app offers zoo visitors interesting and interactive features and facilitates orientation around the zoo. Read More Mobile Services for the Christmas Sales A mobile app for visitors in a shopping centre offers an overview of the locations of the shops and gives the customer an insight into current offers. Read More Mobile Services for Golf Courses A tracking solution and a mobile app for golf courses improve the overall playing experience for golfers. At the same time, operators can gain valuable insights. Read More Tracking Visitor Flows in Stadiums By tracking visitor flows in stadiums (for sports and other kinds of events), the security can be increased and the overall visitor experience can be improved. Read More Digital Services for Hotel Guests and Staff This use case by infsoft shows how a hotel app can offer a digital all-round service for guests, hotel managers and cleaning staff. Read More Digital Services in Car Rental This use case by infsoft desribes how digital services help car rental companies optimize processes and improve the rental experience. Read More Comments are closed.